Get Involved

Consumer Affairs Advocate

Category: Consumer and Passenger Affairs
Consumer Affairs Advocate

Overview
Consumer Affairs Advocates assist the Director of Consumer Affairs by fielding passenger
complaints and ensuring timely handling and escalation.

Key Responsibilities
Receive and log passenger complaints.
Refer cases to appropriate railroad contacts or internal leadership.
Support preparation of reports for leadership.

Qualifications
Strong interpersonal and communication skills.
Empathy and problem-solving ability.
Detail-oriented and reliable.

Time Commitment
~4–6 hours per month.

Volunteer Benefits
Hands-on role supporting passenger advocacy.
Experience in customer engagement and issue resolution.
Contribution to systemic change in passenger services.
Professional experience and references.

Should be a Rail Passengers member or prepared to join Rail Passengers to participate. To
apply, send a resume, clips/links and a cover letter by email to [email protected].

"When [NARP] comes to Washington, you help embolden us in our efforts to continue the progress for passenger rail. And not just on the Northeast Corridor. All over America! High-speed rail, passenger rail is coming to America, thanks to a lot of your efforts! We’re partners in this. ... You are the ones that are going to make this happen. Do not be dissuaded by the naysayers. There are thousands of people all over America who are for passenger rail and you represent the best of what America is about!"

Secretary Ray LaHood, U.S. Department of Transportation
2012 NARP Spring Council Meeting