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Consumer Affairs Advocate
Category: Consumer and Passenger Affairs
Consumer Affairs Advocate
Overview
Consumer Affairs Advocates assist the Director of Consumer Affairs by fielding passenger
complaints and ensuring timely handling and escalation.
Key Responsibilities
Receive and log passenger complaints.
Refer cases to appropriate railroad contacts or internal leadership.
Support preparation of reports for leadership.
Qualifications
Strong interpersonal and communication skills.
Empathy and problem-solving ability.
Detail-oriented and reliable.
Time Commitment
~4–6 hours per month.
Volunteer Benefits
Hands-on role supporting passenger advocacy.
Experience in customer engagement and issue resolution.
Contribution to systemic change in passenger services.
Professional experience and references.
Should be a Rail Passengers member or prepared to join Rail Passengers to participate. To
apply, send a resume, clips/links and a cover letter by email to [email protected].
"It is an honor to be recognized by the Rail Passengers Association for my efforts to strengthen and expand America’s passenger rail. Golden spikes were once used by railroads to mark the completion of important rail projects, so I am truly grateful to receive the Golden Spike Award as a way to mark the end of a career that I’ve spent fighting to invest in our country’s rail system. As Chair of the Transportation and Infrastructure Committee, it has been my priority to bolster funding for Amtrak, increase and expand routes, look to the future by supporting high-speed projects, and improve safety, culminating in $66 billion in new funding in the Bipartisan infrastructure Law."
Representative Peter DeFazio (OR-04)
March 30, 2022, on receiving the Association's Golden Spike Award for his years of dedication and commitment to passenger rail.