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Please note: Member System Changeover
Since the beginning of 2024, your staff has been working behind the scenes to upgrade our CRM experience for you. If you have signed up for RailNation:Tucson or made a donation since mid-August you may have noticed a difference. The next phase involves integrating the membership journey in the new CRM experience. For a number of weeks, members will use different User Centers depending on your join date. Once the migration is complete all historical memberships will be a part of the new CRM experience.
Member accounts created before September 4, 2024
Please log into the Neon User Center if your membership was created on or before September 4, 2024. If you have an upcoming renewal date, you can still initiate that through Neon until the migration is completed.
Newest Member accounts created after September 5, 2024
If you joined as a Rail Passengers Association new member on or after September 5, 2024 please log into the CharityEngine User Center to create an Account. This is the same link that was emailed after you joined.
While your 2024 financial transactions have not migrated to CharityEngine, you can access CharityEngine to review your information. Use the link in the CharityEngine box above. Your Neon User Name and Account ID information is already in CharityEngine. Your password was unique to Neon so you will have to reset that when you first log into CharityEngine. The below screenshot shows the orientation of the CharityEngine User Center screen.
During this next phase of the migration, all 2024 transactions will be added to CharityEngine.
Over the coming weeks/months, we will continue to make enhancements as we work through this transition. If you have any questions, or need assistance, please email Jonsie Stone for assistance include Membership Question in the subject line. As with any upgrade, there may be hiccups. Your Association staff is here to help and if neccesary work with our new vendor to gain the answers. Overall this upgrade has been overdue and we are excited by the full compliment of options that will be available to our supporters through one system.
"The Rail Passenger Association's recognition of the essential work done by SMART-TD members aboard Amtrak during this difficult period is appreciated. The Golden Spike Award serves as a testament to the compassion and dedication our conductors, assistant conductors and other workers exhibit constantly through times both ordinary and extraordinary."
Jeremy Ferguson, SMART-TD President
December 21, 2021, on the Association awarding its 2021 Golden Spike Award to the Frontline Amtrak Employees.